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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **





Total: 8.0
Reliability 8.3
Speed 7.6
Support 8.4
Features 7.5
Value 7.9
Average from 52 reviews
Showing 1-5 of 52 items.
2020-01-16 16:44:22
Meg 9.0
Fast, efficient, easy to talk to. Always go above and beyond to solve any issues as fast as they can.
Easy, local, fast, cheap.
2020-01-16 15:43:26
Karim Saleh 8.8
Since I came to New Zealand one year ago and I have always been with Now. Recently I am moving home, and I will use their services as well in my new home. The connection is always stable, and the speed is always as I expect it to be.
Fast connection, never down, fast friendly customer service
A bit higher subscription than some competitors, but I still prefer paying for reliable fast connection than saving money and suffering.
2020-01-10 13:31:56
Laura Peerless 9.2
I received great support recently. Its a breathe of fresh when someone helps you with simple answers and jargon. New customer but defo happy with my choice so far.
2020-01-10 10:15:16
Ron Scrimshaw 9.4
We have been with now for 5 plus years we get great service from friendly techs and prompt action to any problems we have had
Highly recommended
2019-12-17 11:42:16
Anahera 9.4
Good price for the services available. Easy to communicate with.
Showing 1-5 of 52 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
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